Generative AI is revolutionising industries by automating tasks and boosting creativity. This module covers the key differences between traditional AI and generative AI, explores essential tools like ChatGPT, Microsoft Copilot, and Google Gemini, and addresses common adoption challenges. By the end, you’ll understand AI’s impact on the workplace and how to integrate it into your workflow effectively. 

ChatGPT is a powerful AI tool for research, problem-solving, and automation. This module will guide you through account setup, interface navigation, and crafting effective prompts. You’ll also learn the key differences between free and paid versions. By the end, you’ll be able to use ChatGPT confidently to streamline tasks and boost productivity. 

ChatGPT helps you quickly analyse documents, extract key insights, and repurpose content into different formats. This module covers uploading and summarising documents, comparing reports, and transforming information into newsletters or guides. You'll learn techniques to streamline content management and save time. By the end, you’ll efficiently handle large texts and create valuable materials with ease. 

AI is a powerful tool but not always accurate. This module covers AI’s limitations, including hallucinations and errors, and the importance of fact-checking its outputs. You'll learn strategies to verify AI-generated content and improve reliability. By the end, you’ll know how to use AI responsibly and ensure accuracy in your work. 

ChatGPT can enhance your writing while preserving your unique voice. This module covers AI-assisted writing, editing, and feedback to improve clarity, grammar, and structure. You'll also learn advanced techniques and how to use Canvas for seamless collaboration. By the end, you’ll be able to create polished, professional content with AI. 

Transparency in AI usage builds trust, but when should we disclose it? This module explores when AI disclosure is necessary, such as AI-generated reports or chatbot interactions, versus when it's simply a tool for assistance, like editing or brainstorming. You'll learn best practices for AI disclosure, ethical considerations, and how to update client policies accordingly. By the end, you'll confidently navigate AI transparency while maintaining professionalism and trust. 

ChatGPT can assist with troubleshooting software, devices, and automation tasks, even if you lack technical knowledge. This module teaches you how to describe issues in natural language, upload files for analysis, and use AI-powered voice or video support. You'll also learn how AI pulls insights from manuals and forums to provide solutions. By the end, you’ll be able to use AI effectively for resolving technical challenges. 

AI simplifies data management by extracting, transforming, and structuring unorganised information from PDFs, images, and reports. This module teaches you how to convert messy data into tables, spreadsheets, and downloadable formats without complex automation. You'll also learn how to extract key insights and digitise text from images. By the end, you’ll be able to automate data organisation and improve efficiency. 

AI is a powerful workplace tool, but handling confidential data responsibly is crucial. This module covers AI security, data privacy, and managing ChatGPT’s privacy settings to control information sharing. You'll learn how AI processes data, disable model training for added security, and implement AI policies for safe usage. By the end, you’ll confidently use AI while protecting sensitive information. 

Microsoft Copilot integrates AI into Office, Outlook, Teams, and Excel to boost productivity. This module covers its features, limitations, and how it compares to ChatGPT. You'll learn how to use Copilot for data analysis, email management, and meetings while ensuring secure implementation. By the end, you’ll know whether Copilot is the right AI tool for your business. 

Learn how to personalise ChatGPT using memory and custom instructions for a more tailored AI experience. This module covers how AI remembers preferences, applies them across chats, and how you can manage or delete stored data. You'll also explore custom instructions to refine AI responses to your tone and needs. By the end, you’ll have full control over ChatGPT’s interactions for a seamless experience.